Cybersecurity
Understand common cyber threats and learn practical ways to protect systems, accounts and data.
IT Support training
Learn to diagnose and fix hardware, software and user problems in offices and organisations.
Course overview
Learn to keep computers, software and users working. You will diagnose hardware and software problems, support users clearly, and handle everyday IT tasks in an office or organisation.
Requirements
- A computer
- Interest in how devices work
- No prior IT experience needed
What you will learn
- Diagnose common hardware and software faults
- Install and configure operating systems and software
- Support users politely and clearly
- Document problems and fixes
Practical projects
- A repair and troubleshooting log
- A new-computer setup checklist
Skills you will gain
- Troubleshooting
- Operating systems
- Hardware basics
- Customer support
- Basic networking
- Documentation
Career and application opportunities
- IT support officer
- Helpdesk technician
- Desktop support technician
- Office IT assistant
Curriculum
1IT support foundations
- What IT support does
- Support levels and tickets
- Customer service skills
- Tools of an IT technician
2Hardware
- Computer components
- Assembling and upgrading a PC
- Printers and peripherals
- Diagnosing hardware faults
3Operating systems and software
- Installing Windows
- Installing and updating software
- Users and permissions
- Fixing common software problems
4Networks and security
- Connecting to networks
- Fixing connection problems
- Malware removal basics
- Backups and recovery
5Working as a technician
- Using a ticketing system
- Documenting solutions
- Remote support tools
- Capstone support scenarios
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Learn how computer networks work, and how to set up, configure and troubleshoot them.